General Conditions of Sales

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General  Conditions of Sales

You may request a reservation for any stay by pitch or by rental.

The contract must be correctly fulfilled and sent with the requested down payment and booking fees.
You will receive either the confirmation of your reservation with the acknowledgement of receipt of your encashed down payment or the refusal of your reservation and your remittance refund.

A last-minute reservation (less than 30 days before your arrival) will be paid only by credit card.

A reservation is strictly personal and in any case can not be surrended or sublet.


The tenant has to inform of any delay otherwise the rental will be available on hire 24h after the date mentioned on the contract and no refunds will be granted.


No refunds will be granted in case of early departure.


Marmotel proposes an optional cancellation insurance. You could be refunded if your stay has to be unexpectedly cancelled.

In case of cancellation: you will be charged for – or be liable to- money compensation for breach of contract :

  • 25% of the total amount of your rental, if you cancel more than 30 days before the stipulated date of your arrival.
  • 100% of the total amount of your rental, if you cancel less than 30 days before the stipulated date of your arrival, or if you don’t arrive at this date.
  • This insurance reiumburses you the money compensation for breach of contract, according to the terms of the contract.
  • You can ask for a copy of the terms and conditions, which is available on simple request, by phone at Marmotel (tel: +33 (0) or by


The confirmation of the reservation involved the acceptance of the following terms :
The definitive pitch is fixed by Marmotel on the stipulated date of arrival, from 1pm, and must be vacated before 11am on the day of departure.

The pitch must be left in a perfectly clean condition. Up to 6 people max. authorized by pitch. Electricity could only be afforded to touring caravans which are equipped according to standards.
In case of cancellation, 30 days before the date of arrival, the down payment will not be refunded.
The balance of the rental should be paid the day of your arrival.
A deposit of 50€€ will b payable upon arrival, and this will be returned to you when you leave as long as the camping pitches has not been damaged and is perfectly clean and tidy.
No refunds will be granted in case of EARLY DEPARTURE.


In high season, rentals are made weekly, from Saturday to Saturday. In low season, the day of arrival is free (arrival from 3pm, departure before 10am).

The maximum number of people authorized is defined according to your rental. Any additional people will not be accepted. Tents could not be set up on and around the chalets and mobilhomes sites (An additional tent is allowed on the caravans space).

The tenant should pay 25% of the amount of the rental and the booking fees at the reservation. The balance should be paid 30 days before the day of arrival. A deposit of 200€ will be asked at your arrival, and refunded at your departure if no damage is noticed and accommodation perfectly clean. The tenant will be hold responsible for any damage caused inside the accomodations.

1 Pet allowed with supplement (1st and 2nd category forbidden).

The balance of your rental should be paid no later than 30 days before the day of your arrival, otherwise the reservation is cancelled and the remittances not refunded.


An adult or a child, not mentioned on the contract, put up by a tenant for a day or a night (applicable for a stay of less than 7 days). This visitor has to be notified upon his arrival at the reception and has to pay required fee. He should leave his vehicle outside the campsite. He is under the responsability of his hosts.

Anyone not registered could involve the expulsion of his hosts.

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