^{General terms and conditions of sale}
Of the Marmotel Campsite Village

INTRODUCTION

These General Terms and Conditions of Sale apply to all the services offered on the Paradis Marmotel campsite website or any other communication media.

The content of the website is intended to inform customers. Some of the services offered may be subject to change depending on the occupancy rate and/or be accessible only on certain dates in the season. The rates indicated are indicative and subject to change; they are valid only for the current season. The service will take place at the rate in force on the date of the order. Prices include VAT. Any change to the VAT rate shall result in a change to the rate. In accordance with the French Tourism Code, the Paradis Marmotel campsite reserves the right to make changes to the information on the website or any other communication media. In the event of significant changes, these will be communicated on the campsite’s website through Erratum.

These General Terms and Conditions of Sale may be subject to subsequent modifications; the version applicable to the Customer’s purchase is that in force on the website on the date of placing the Order.

1. BOOKING CONDITIONS

• Any contracting person must be at least 18 years old and be in legal capacity to contract and not be under tutorship or guardianship. The contractor must be present for the entire duration of the stay.
• The booking is effective only with the agreement of the campsite, either after receipt of the deposit after receipt of the booking contract, duly completed and signed, or after acceptance of the general terms and conditions of sale when booking online.
• The reservation of a campsite pitch or a rental is made on a strictly personal basis. Under no circumstances may you sublet or transfer your booking without the campsite’s prior consent.
• Minors must be accompanied by their parents or legal guardians.

Camping pitch

• The standard price includes the pitch for a tent, caravan or campervan for 1 or 2 persons, access to washrooms and toilets, and to hospitality facilities. Additional costs (extra person, pets, additional vehicle, etc.) are not included in the basic package and will be added to the latter. The campsite pitches can accommodate a maximum of 6 people (baby included).

Rental

• The rental accommodation is fully equipped. The basic package is suitable for 2 to 8 people (baby included) depending on the type of rental.
• The Paradis Marmotel campsite reserves the right to refuse access to the campsite to groups or families who arrive for check-in with a number of occupants greater than the capacity of the rented accommodation.

Booking fees

The registration fees are €20 for a rental and €10 for a campsite pitch.

2.CHARGES, TOURIST TAX & ENVIRONMENTAL CONTRIBUTION

• The prices indicated are valid for the 2024 season. The prices are in euros, including VAT, and correspond to the accommodation chosen, the number of people and the duration. Local taxes and any surcharges are not included.
• A tourist tax collected for the Municipality of Saint-Geniez-d’Olt is payable in addition to the price of the stay, per night and per number of persons over 18 years of age.
• An environmental contribution is payable in addition to the price of the stay, per night and per person. Our operation is subject to taxes on the withdrawal of natural resources (clean water) and the reprocessing of waste (waste water, household waste, etc.). This is therefore a budgetary measure in the interests of compensation and awareness (€0.39/person/night)

3.PAYMENT TERMS

• In the case of rentals, for reservations made more than 30 days before the start of the stay, a deposit of 30% of the price of the amount of the services booked must be paid at the time of booking. The balance must be paid no later than 30 days before the start date of the stay at the campsite.
• In the case of campsite pitches, for reservations made more than 30 days before the start of the stay, a deposit of 30% of the price of the amount of the services booked must be paid at the time of booking. The balance must be paid no later than 30 days before the start date of the stay at the campsite.
• For bookings made less than 30 days before the arrival date, full payment must be made upon booking.

3.1. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.

4.ABSENCE OF RIGHT OF WITHDRAWAL

In accordance with Article L.221-28 of the French Consumer Code, the Paradis Marmotel campsite informs its customers that the sale of accommodation services provided on a specified date, or at a specified frequency, is not subject to the provisions relating to the 14-day withdrawal period.

5. PAYMENT OF THE STAY

Accepted payment methods

As part of the deposit and the balance, you can pay for your reservation or stay using the following payment methods:

Bank cheque, French postal cheque, holiday voucher, bank card, national or international bank transfer.

Methods of payment

On the campsite’s website

Any firm booking request from the buyer can be broken down as follows:

• Deposit of 30% of the amount of the stay + administration fees + cancellation insurance (optional)
• Balance of the stay no later than 30 days before your arrival for stays in a rental and in a campsite pitch. In the event that the balance is not paid within the time indicated, it shall be considered cancelled and our cancellation policy described below shall apply.

By post

Any firm booking request from the buyer can be broken down as follows:

• Deposit of 30% of the amount of the stay + administration fees + cancellation insurance (optional)

Balance of the stay no later than 30 days before your arrival for stays in a rental and in a campsite pitch. In the event that the balance is not paid within the time indicated, it shall be considered cancelled and our cancellation policy described below shall apply.

This reservation has contractual value only upon receipt by the buyer of a confirmation of registration issued by the campsite.

The balance of the stay must be paid no later than 30 days before the start of the stay. In the event that the balance is not paid within the time indicated, it shall be considered cancelled and our cancellation policy described below shall apply.

6.CANCELLATION AND MODIFICATIONS

Modifying your booking

• The Customer can request the modification of his/her stay at the same campsite (dates or type of accommodation). Without prejudice to the fact that full payment of the balance is due before departure, any modification at the customer’s request is possible and may result in a modification fee. Any request for changes must be confirmed in writing by the customer and remains subject to availability and acceptance by the Paradis Marmotel campsite. In the event that the contractor wishes to extend his/her stay, the current rate will be applied. Any change made by you, from a higher range to a lower range, shall not give rise to any refund.
• Any request to reduce the length of your stay shall be considered a partial cancellation and will be subject to the cancellation and interruption terms and conditions.
• Any request by the CUSTOMER to change or cancel the STAY must be sent to Paradis Marmotel campsite by registered letter with acknowledgment of receipt. The deadlines mentioned below shall be counted from the date of receipt of this letter, the postmark serving as proof. The cancellation or modification of the STAY shall result in the collection of at least the following fees:

* Over 30 days before the start of the STAY: 30% of the price of the STAY + the administrative costs + the insurance costs (if subscribed);

* Less than 30 days before the start of the STAY: 100% of the price of the STAY + the administrative costs + the insurance costs (if subscribed).

Unused services

Any interrupted or shortened stay (due to late arrival or early departure), or in the event of a no-show at the campsite, accommodation reserved by the customer shall not give rise to any refund of the aforementioned service.

Cancellation due to the Paradis Marmotel campsite

To obtain any compensation, we invite you to take out cancellation or interruption insurance when booking.

In the event of cancellation due to the Paradis Marmotel campsite, except in the event of force majeure, the stay will be fully refunded. This cancellation shall not, however, give rise to compensation for damages.

Cancellation insurance

We invite you to take out cancellation or interruption insurance when booking.

Premium insurance:

• Covered event: the will of the passenger to no longer avail of the booking, regardless of the reason.
• Examples of events: Any reason.
• Cancellation method: possible cancellation up to and including the day of departure.
• Proof to be provided: none.
• Maximum Refund: €5,000.
• Deductible: 30%.
• Minimum Refund: €50.

7. YOUR STAY

Check-in

• Camping pitches: check-in is from 2:00 p.m., and a deposit will be requested upon arrival.
• Rental accommodation: on the day of your arrival, you will be welcomed from 3:00 p.m., and upon delivery of the keys to your rental, a deposit will be requested.

During your stay

The campsite declines all responsibility in the event of an incident falling under the civil liability of the camper. All customers must comply with the rules of the establishment. Each official renter is responsible for the disturbances and nuisances caused by the people who stay with him/her or visit him/her.

Departure

• Rental accommodation: on the day of departure indicated on your contract, the rental accommodation must be vacated before 10 a.m. The accommodation must be returned in a perfect state of cleanliness, and the inventory may be checked, any broken or damaged object shall remain your responsibility, as well as the restoration of the premises, if this proves necessary.
• The credit card deposit shall be returned to you at the end of the stay, after deduction of the compensation for any damage observed. Retention of the deposit does not preclude additional compensation in the event that the costs exceed the amount thereof.
• In the event that the accommodation has not been cleaned before your departure, the cleaning deposit will be requested from you.
• In the event of late departure, an additional day will be charged for at the current nightly rate.

8. HOUSE RULES

House rules are displayed at the entrance of the establishment and at the reception. The Customer is required to read and respect them.

9. VISITORS

Visitors are admitted to the campsite after having presented themselves at the reception of the campsite and having paid the visitor’s fee. Visitors will have access to the campsite facilities, except for the pool areas.

10. PETS

Pets are accepted (except dogs of the 1st and 2nd category, considered dangerous) for a fee that is payable when you book. They must be kept on a leash at all times. They are not allowed near the swimming pools. The vaccination record for dogs and cats must be up to date.

11. IMAGE

You expressly authorise, without consideration, the Paradis Marmotel campsite to use photographs and/or films that may be taken during your stay for the communication needs of the Camping Paradis group.

Any holidaymaker refusing to be photographed or filmed during their stay must inform camping Paradis Marmotel in advance and in writing. You also authorise their distribution, publication and marketing on any type of media likely to be used.

12. LITIGATION

• Any possible complaint concerning the non-compliance of the services with the contractual commitments can be reported by post or email to the Paradis Marmotel campsite.

13.MEDIATION

In accordance with Article L. 612-1 of the French Consumer Code, the consumer, subject to Article L.612.2 of the French Consumer Code, has the right to submit a request for amicable resolution by
mediation, within a period of less than one year from his/her written complaint to the professional. FRANCE MARMOTEL has designated, by membership registered under number 51942/VM/2311, the SAS Médiation Solution
as a consumer mediation entity.
To refer the matter to the mediator, the consumer must make his/her request:

• Either in writing to: Sas Médiation Solution – 222 Chemin de la Bergerie 01800 Saint Jean de Niost
• Or by email to: contact@sasmediationsolution-conso.fr
• Or by completing the online form entitled “Contact the mediator” on the website https://www.sasmediationsolution-conso.fr
  Whatever the means of referral used, the request must imperatively contain:
• The postal, telephone and email contact details of the applicant,
• The name, address and registration number at Sas Médiation Solution, of the professional concerned,
• A brief statement of the facts,
• A copy of the preliminary complaint,
• All documents enabling the investigation of the request (purchase order, invoice, proof of payment, etc.)

14. The Paradis Marmotel campsite LIABILITY

The customer expressly acknowledges that the Paradis Marmotel campsite cannot be held liable for communications by its partners. All the photos and texts used on the Paradis Marmotel campsite website are not contractual. They are only indicative.

15. DATA PROTECTION

The information you provide us with during your order shall not be transmitted to any third party. This information shall be considered by the Paradis Marmotel campsite as confidential. It will be used only by Paradis Marmotel campsite to process your order and to inform and tailor the communication and the offer of services reserved for Paradis Marmotel campsite customers according to your interests. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data concerning you. To do this, simply send us a request by post to the following address: La salle, 12130 Saint-Geniez-d’Olt, indicating your surname, first name and address.